Privacy Policy

Privacy Policy

At Levona, accessible from www.levona.pk, protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

1. Introduction

a. This Privacy Policy (“Policy”) outlines how Levona collects, uses, and protects your personal data (“Personal Data”) when you interact with our website www.levona.pk. It also describes your rights regarding your data and how the law protects you.

b. By visiting our website and/or purchasing from us, you acknowledge and agree to the collection and use of your Personal Data as described in this Policy.

2. Information We Collect

a. “Personal Data” refers to any information that can identify you directly or indirectly. Anonymous or aggregated data (like your browser type or IP address) that doesn’t reveal your identity is not considered Personal Data.

b. The information we collect may include:

i. Contact Information: such as your full name, email address, phone number, billing address, and shipping address.

ii. Account Details: such as your username and password if you create an account with us.

iii. Communication Records: messages or feedback shared with us through our website, email, or social media platforms (like Facebook, Instagram, or WhatsApp).

iv. Order Information: transaction details such as order numbers, purchase history, and payment confirmation data (we do not store your card or financial details).

3. How We Use Your Information

We use your Personal Data for purposes including:

a. Processing and delivering your orders.
b. Responding to your queries, messages, or feedback.
c. Improving our website experience and customer service.
d. Preventing and detecting fraudulent or unauthorized activities.
e. Complying with legal and regulatory requirements.
f. Sending updates, promotions, or product recommendations (only if you’ve opted in).
g. Enhancing website performance and content layout.
h. Resolving disputes or support-related issues.

4. Sharing Your Information

To deliver our services efficiently, we may share your information with trusted third parties such as:

   *Courier and logistics partners to deliver your orders.

   *Payment processors or financial institutions for verifying transactions.

   *Service providers who help us operate our business (e.g., IT, marketing, or analytics support).

We only share the minimum necessary data required for these purposes, and all third parties are obligated to protect your information and use it only in accordance with our instructions.

5. How We Protect Your Information

a. We use a combination of administrative, technical, and physical safeguards to keep your data safe from unauthorized access, alteration, or misuse. This includes encryption, limited access controls, and secure data storage practices.

b. In the unlikely event of a data breach, we will promptly notify affected users and comply with all legal reporting obligations.

6. Data Retention

a. We retain your Personal Data only as long as necessary to fulfill the purposes described in this Policy — such as completing orders, complying with legal requirements, or resolving disputes.

b. If you choose to deactivate your account, we may retain limited information as required by law or for legitimate business purposes.

7. Your Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated versions will always be posted on this page with the revised date.

Last Updated: 31 Jan 2025
If you have any questions or concerns about our Privacy Policy, please contact us at levonapk.official@gmail.com